Privacy Policy

1. What We Collect

When you ask for a quote, book a cleaning, apply for a job or contact us, we collect what you give us: your name, phone number, email address, the address of the home or office to be cleaned, and any details you choose to share about your cleaning needs, such as pets, parking or access.

If you apply for a job, we also collect your city, how much cleaning experience you have, whether you can text and talk with clients in English, and what you write about yourself. You may also tell us whether you are legally entitled to work in Canada. That question is optional.

This website has no accounts and no login. Like most websites, the company that hosts it (Vercel) may log technical details such as your internet address and browser type when a page loads. We do not use those logs to identify or track visitors.

2. How We Use It

We use your information to answer your questions, give you a quote, schedule and confirm your cleaning, match you with your cleaner, send appointment reminders, take payment and keep our records. We use job applications only to consider you for work with us.

If you ask for photos after a clean, for example as an Airbnb host, your cleaner photographs only the cleaned rooms, and sends them only to you. We never take photos of people, and we never post photos of your home without your permission.

We do not use your information for anything else without asking you first.

3. Texts, Calls & Email

If you give us your phone number, we text you about your booking: confirmations, arrival windows and reminders. We do not send marketing texts unless you ask us to. Reply STOP at any time and we will stop. You can also tell us by phone or email that you do not want texts.

When you reply to a request for a quote, or we confirm a booking you asked for, those messages are part of the service you asked for. If we ever want to send you offers or news, we will ask for your clear permission first, and you can withdraw it at any time.

Messages come from My Team Made Cleaning, 75 N Park Rd, Thornhill, ON, +1 647 868 3835. Your phone carrier may charge for texts. If you use WhatsApp, WhatsApp (owned by Meta) handles those messages under its own privacy policy.

4. Payment Information

You pay us directly by e-transfer or cash after your clean. This website never asks for your card details and has no online payment. If you pay by e-transfer, your bank and Interac handle that transfer, and we see the name and email or phone on the transfer.

5. Cookies & Browser Storage

This site sets no cookies and has no advertising or analytics trackers. It uses your browser's session storage to remember things like a quote in progress while you move between pages. Session storage stays on your device and clears when you close the tab.

The Google Map on the contact page loads only if you click "Load map". Once it loads, Google receives information about your visit and handles it under Google's own privacy policy.

If you use the "Send request" button on our booking, contact or careers form, what you typed in that form is sent to our website's server and emailed to us (see section 6). If you use the text, WhatsApp or email buttons instead, your own app opens with a message already written, and nothing is sent until you press send there.

The Google reviews on our pages are fetched by our own website server from our public Google Business listing. Your browser does not contact Google to show them, and nothing about you is sent.

6. Who Else Handles It

We do not sell, trade or rent your personal information. We share it only with people and companies we need to run the business:

Your cleaner and team, who see your name, address, phone number and the details of your clean.

Resend, an email delivery service. When you press "Send request", Resend delivers your form to our inbox for us. Our website host, Vercel, runs the program that passes the form to Resend.

Telegram, a messaging service, only if we turn on phone alerts. Then a copy of your form is also sent to the owner's phone through Telegram, so we can answer faster.

Google, our email provider (Google Workspace), which stores the messages we receive.

Vercel, Resend, Google, WhatsApp and Telegram are companies based outside Canada, and their servers may be in the United States or other countries. While your information is there, the courts, police and national security authorities of those countries may be able to get access to it under their laws. We choose these services because we need them to run the website, and we only send them what is needed to do their job.

We may also disclose information when the law requires it.

7. How Long We Keep It

Job applications are kept up to 12 months, then deleted. Keys and door codes are kept only while you are a client, and returned or deleted when service ends. Client records are kept as long as Canadian tax law requires, then deleted.

Requests that do not lead to a booking are kept only as long as we need them to answer you.

8. Keeping It Safe

We keep your information private, limit who sees it to the people who need it for your clean, and use your keys or codes only for your scheduled visits. No website or message service is completely secure, and email and text messages in particular travel outside our control.

If something happens that puts your information at real risk of serious harm, we will tell you and report it to the Privacy Commissioner of Canada, as the law requires.

9. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you can ask to see the personal information we hold about you, ask us to correct it if it is wrong, and withdraw your consent to our using it, subject to legal and contractual limits. If you withdraw consent, we may not be able to keep cleaning your home.

To make a request, contact us using the details below. You do not need a special form.

10. Contact

Our privacy contact is Antonina Akimova, owner, My Team Made Cleaning, 75 N Park Rd, Thornhill, ON L4J 0H9, info@myteammade.com, +1 647 868 3835.

Send access requests, questions and complaints to her. We reply within 30 days. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.