Frequently asked questions

Enter your postal code and home size on the pricing & services page or on the booking page. You'll see a price range before you book, and we confirm the final price by text. No credit card needed.

Yes. New customers get $30 off their first clean when you book by November 30, 2026. Tick "This is my first clean" on the booking form. We take it off the price we confirm by text. See the offer rules.

Yes. Give $25, get $25. When a friend you send books their first clean, they get $25 off and you get $25 off your next clean. Your friend just writes your name on the booking form.

Both, your choice. Regular cleans have a set price, based on the size of your home. If your home needs something more custom, choose hourly instead: $40 to $45 an hour, with a 3-hour minimum. Deep and move-out cleans are always charged by the hour, $45 to $50.

No. Getting your price is free and takes about a minute. You pay after your home is cleaned, by e-transfer or cash.

The full room-by-room checklist on our pricing & services page. Extras cost more, for any type of clean: inside the oven $50, inside the fridge $35, inside windows $10 each. Laundry and ironing are by the hour.

Yes, just add a note when you book. Your dedicated cleaner will see it every visit, not just the first one.

A day ahead is usually enough. We're flexible: if a cleaner is free, we can sometimes come the same day or the next. Most visits start from 9 AM.

Any schedule you want: one-time, weekly, bi-weekly, monthly, or something in between.

A regular clean of a 2-bedroom apartment usually takes 4 to 5 hours. How many cleaners come depends on the job, and we tell you when we confirm.

No. Holidays are the same price as any other day.

Almost always, that's how we work. You're matched with one dedicated cleaner who learns your home, your routine and how you like things done.

We tell you right away. You choose: another cleaner from our team, waiting for your own cleaner, or a new day. After that we go back to your usual schedule.

Not at all. Many of our clients aren't home. Leave a key, a lockbox code or how to get in when you book. Your cleaner lets herself in and out.

Not for us. Our cleaners are used to working around pets. The vacuum can startle some animals, so let us know if yours needs a bit of extra space.

English, Ukrainian and Russian.

Independent cleaners who work with us. Antonina meets every new cleaner and trains her herself before she cleans a client's home.

Tips are up to you and never expected.

Your choice, and the price is the same. We bring our own vacuum and products, or use yours. Tell us when you book.

Yes, if you ask. Tell us when you book.

See the full room-by-room list, covering bathrooms, kitchen, every bedroom, living areas and a final walkthrough, on the pricing & services page.

Standard is the full checklist above. A Deep Clean adds extra points for buildup a regular visit doesn't reach. Move-In / Move-Out goes further still, covering empty homes, inside every cabinet and appliance.

Yes. Mention it when you book and we include it in the price we confirm by text.

We don't clean outside windows or wash carpets with a machine. We don't move heavy furniture, take away renovation waste, or clean above stepladder height. For safety we also don't wet-wipe light bulbs or put away dishes. See the full list under Services Not Offered.

Yes, commercial cleaning across the same cities we serve at home. See office cleaning.

After your clean, never before. Pay by e-transfer or cash once you've seen your home.

No. Nothing is paid up front.

Yes. Ask and we send you one.

Tell us as soon as you can, ideally within 24 hours, with a photo if possible. We talk it through with you and agree on a fair fix.

Tell us right away. Call or text +1 647 868 3835. We talk it through and decide together how to fix it. Because the same cleaner almost always comes back, she'll know what to look at next time.

Call, text or WhatsApp us. With 48 hours' notice or more it's free. Later than that a fee can apply, see our cancellation policy. If you're ill or there's an emergency, tell us and we may waive it.

No. Pause or change your schedule by text whenever you need to.

Toronto, North York, Etobicoke, Scarborough, Vaughan, Maple, Richmond Hill, King City, Thornhill, Concord, Woodbridge and Mississauga. See the full list on Areas We Serve.

Enter your postal code on the pricing page or the home page and you'll get an instant answer.

Contact us. We're happy to check, and we're always evaluating nearby areas as we grow.

Tell us when you book, and we will adjust the products we use in your home.

No, for safety our cleaners only use a stepladder. Anything requiring a full-size ladder is outside what we can do.