Terms of Service

1. Booking

My Team Made Cleaning is operated by Antonina Akimova.

When you send a booking request through this site, by text, WhatsApp, email or phone, you are asking for a visit from your dedicated My Team Made Cleaning cleaner. Nothing is booked until we confirm it by text or email with your price, date, address and payment terms. We assign the same cleaner to your home on every recurring visit whenever possible. If your cleaner is sick, we tell you as soon as we can and you choose: another cleaner, waiting for your own cleaner, or a new day.

2. Pricing & Payment

Prices are based on the size of your home or office and the type of clean you choose. Prices on this website are estimates. We confirm the final price by text or email before your visit, and the price in that confirmation is the price you pay.

Once you agree to that price in writing (a text counts), we will not charge more than 10% above it. If you ask for extra or different work, we will tell you the new price first and it applies only if you agree to it in writing.

We do not currently charge HST. If that changes, your confirmation will show it before you agree to the price. We do not take a deposit, and holidays cost the same as any other day. We send you a receipt if you ask for one.

You pay by e-transfer or cash once the cleaning is finished and you have had a chance to review the work. We never ask for card details on this website.

3. Cancellation & Rescheduling

If you need to cancel or move a cleaning, please call, text or WhatsApp us as early as you can, so we can offer the time to another client. You can pause or stop recurring visits at any time by telling us.

Our cancellation policy:

• 48 hours or more before the visit: cancelling or moving it is free.
• 24 to 48 hours before: free the first time, then a $30 fee.
• Less than 24 hours before, or on the day: a $50 fee.
• If your cleaner arrives and cannot get in (no one home, a wrong code, no key): a $75 fee.

We may waive a fee for illness, an emergency or something you could not foresee. If visits are cancelled often, we may release your regular time and offer visits only when a time is free.

Ontario law gives you extra cancellation rights in some situations, for example for some agreements made in person at your home and some made by phone or online. Those rights apply no matter what this page says.

4. If Something Was Missed

Tell us as soon as you notice. We will talk it through with you and decide together how to put it right. After a move-out clean, if your landlord or property manager finds something we missed, tell us and we come back and clean it for free. This does not limit any right you have under the law.

5. Access & Keys

You will let us know how your cleaner should get into your home: someone at home lets them in, a key, a door code or a lockbox code. If you provide a key or access code, it is used only for your scheduled cleanings and kept private.

6. Pets

Our cleaners are happy to work around dogs and cats. We love that you have pets, and we want everyone to feel comfortable. Tell us about allergies, pets or sensitivities before the visit and we will adjust what we use. For everyone's safety, please let us know about any pets in advance and secure animals that may be anxious around a new visitor.

7. Damage & Breakage

If something is damaged during a visit, please tell us as soon as you can, ideally within 24 hours, and send a photo if you can. That helps us look at it with you and agree on a fair fix. Telling us later does not take away any right you have under the law.

Before your first visit, please put away cash, jewellery and anything fragile, valuable or irreplaceable, or point it out to your cleaner so it can be left alone. Some damage comes from a problem that was already there, such as a loose fixture, a cracked or worn surface, or a finish that a normal household cleaner should not harm. We will look at each case with you honestly, and we are not responsible for that kind of damage where the law allows us to say so.

8. Safety & Services Not Offered

For safety reasons, our cleaners do not move heavy furniture or large appliances, clean outside windows, wash carpets with a machine, work above stepladder height or take away renovation or building waste, and do not perform services outside standard residential and commercial cleaning (for example, no exterior or roof work, no mould remediation, no pest control). If you would like an area behind a heavy item cleaned, please move it before your cleaner arrives.

9. Hiring Our Cleaners

Our cleaners are independent contractors who work with My Team Made Cleaning. We would appreciate it if you did not hire them directly while they are assigned to your home. This is a request only. It is not a condition of our service and there is no fee or penalty.

10. Your Rights, Governing Law & Changes

Nothing in these terms limits your rights under Ontario's Consumer Protection Act, 2002, or any law that replaces it. If any part of these terms conflicts with a right the law gives you, the law applies.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable within it.

If we change these terms, the version in effect on the date we confirm your booking applies to that booking. Our handling of your personal information is explained in our Privacy Policy.

11. Offers & Referrals

First-clean offer. New customers get $30 off their first clean when they book by November 30, 2026. One per home. We take it off the price we confirm by text or email.

Give $25, get $25. When a friend you send books their first clean, your friend gets $25 off that clean and you get $25 off your next clean. Your friend writes your name on the booking form. The $25 credit has no cash value and cannot be exchanged for money.

Offers cannot be combined. A new customer gets one first-clean discount, and we always give the bigger one.

We may end or change these offers for new bookings. A discount we already confirmed to you in writing stays.

12. Contact & Accessibility

Questions about these terms? Reach us at info@myteammade.com, +1 647 868 3835, or 75 N Park Rd, Thornhill, ON L4J 0H9.

If you would like any information from us in another format, such as large print, plain text or read aloud, or you need a change to how we serve you because of a disability, tell us and we will arrange it. You can also tell us how we are doing on accessibility at the same contacts.